Fleet health
Endpoint monitoring and fleet health for every client in one place, instead of one console per customer.
OVERWATCH · RMM
RMM software built for MSPs
Overwatch is the remote monitoring and management side of Command. Watch fleet health across every client, manage patching and patch compliance, run jobs and automations, and take remote control, all under policies you scope from global down to a single device group.
Command screenshot with sample data. Names are fictional.
- Fleet health for every client
- Patch management with compliance
- Jobs, automation, and applications
- Remote control and a live terminal
MONITORING
Endpoint monitoring and fleet health
See the health of every managed endpoint across every client in Overwatch, then narrow to the client or endpoint you need.
Monitoring set by policy
A monitoring policy sets the threshold, the severity, and what Command does when a check is breached, so you configure it once instead of machine by machine.
PATCHING
Patch management and compliance
Patching is driven by policy and checked for compliance, so a missing update is visible instead of assumed.
Patching by policy
Patching policies decide how endpoints are patched, from a global default down to a client, a site, or a device group.
Patch compliance
Patch Management includes a compliance view, so you can see which endpoints are behind.
AUTOMATION
Jobs, automation, and application management
Run the same fix on one endpoint or many, keep a record of what ran, and manage applications from the same console.
Scripts and jobs
Run scripts as jobs. Each script run records who ran it, which script, and on which endpoint.
Automation workflows
Build automations under Jobs & Automation. A workflow run keeps the inputs it ran with.
Application management
Applications has its own section in Overwatch, next to endpoints, jobs, and patching.
LIVE RESPONSE
Remote control and live response
Reach any managed endpoint when a ticket needs hands on the machine, and keep a record of who was there.
Remote control
Start a remote session from Command. Each session records the user who viewed and the user who took control.
Live response with a terminal
Live response includes a terminal, so a fix that only needs a command line does not need a full remote session.
POLICIES
Policies at every scope
One policy engine covers monitoring, patching, Windows hardening, built-in Microsoft Defender Antivirus, and Sentry EDR, with every policy for every client in one inventory.
Author once, scope precisely
Write a policy globally or for one client, then narrow it by device group and operating system.
One inventory
Every policy across every client is listed in one place, so you can see what applies where.
Drafts and history
Policies start as drafts and keep a change history.
- GlobalYour default for every client
- ClientSettings for one client
- SiteOne location
- Device groupNarrowed by group and OS
ONE CONSOLE
Connects with the rest of Command
Sentry EDR and Web Protection
Endpoint protection and DNS filtering inside Aegis, on the same policy engine.
Service Desk (PSA)
Ticketing, todos, a shared calendar, and a knowledge base, with SOC and service work on one board.
Response Ops and playbooks
Every incident in one place, and playbooks whose riskier steps pause for a person.
IT documentation and vault
Knowledge base, assets, and contacts, with credentials in a separately permissioned vault.
Every Command module
Service delivery, endpoints, security, Microsoft 365, and documentation in one console.
INCLUDED IN THE ONE PRICE
$6 per endpoint per month, every module included
One price covers every Command module, including Sentry EDR and Web Protection. Unlimited technicians, month-to-month, and a free 30-day pilot on up to 50 endpoints.
FAQ
Overwatch (RMM): common questions
Which operating systems does Overwatch support?
Windows is fully supported. macOS and Linux agents are available with fewer capabilities.
Is patch management included or an add-on?
Included. Patch management, monitoring, automation, and remote control are all part of the one Command price of $6 per endpoint per month.
Are remote sessions tied to a technician?
Yes. Remote sessions record the user who viewed and the user who took control, and script runs record who ran them, which script, and on which endpoint.
Can different clients have different policies?
Yes. Write a policy globally or per client, then scope it by device group and operating system. Policies inherit from global down to client, site, and device group.
See it in a walkthrough, or try it on your own endpoints
Book a demo for a guided tour, or apply for the beta to run Command free for 30 days with guided onboarding.