Distributor lines
What each client actually has at Pax8 and Sherweb, synced on a schedule or on demand. A distributor price rise is flagged for review instead of eating your margin.
Accord · billing and finance · limited release
MSP billing and finance, reconciled with Pax8, QuickBooks, and Command
Accord is a separate Vigil Glass product for owners. It pulls what each client has at Pax8 and Sherweb, what QuickBooks says was billed and paid, and what Command reports from the endpoints, then shows you where they disagree. Nothing reprices a contract or sends an email until a person approves it.
Every price change waits for your approval- Pax8 and Sherweb subscriptions synced per client
- QuickBooks Online stays the book of record
- Endpoint and procurement signals from Command
- Every proposed change waits for your approval
RECONCILIATION
Three sources, one answer per product line
Most billing leaks are a quantity that drifted: a licence added at the distributor and never billed, a seat removed and still invoiced, a price the distributor raised quietly. Accord lines the sources up so the drift is visible.
Contracts in Accord
What you agreed to bill: quantity times client price on every line. MRR is derived once from those lines and reused everywhere, so there is no second number to drift.
QuickBooks, the book of record
What was invoiced and what was paid, read from QuickBooks Online. Accord never marks anything paid on its own, and it never touches card data.
Mismatches, explained
Each product line is marked matched or not, with the reason. A product with no QuickBooks item goes to the product map so the next month reconciles cleanly.
OWNER VIEW
The numbers an owner checks, without a spreadsheet
Accord is staff-only and built for the person who signs the invoices. Technicians never see it, and nothing financial crosses into the service desk.
MRR and net profit
Monthly recurring revenue and net profit over time, with week-over-week and month-over-month change from periodic snapshots.
Margin and overhead
Gross margin against the catalog target, and where operating expenses go: payroll, tools, insurance, and the rest, normalised to a month.
A/R and cash
Outstanding and overdue receivables by age, cash runway, and the clients the book rests on.
Contracts ending
Which agreements end in the next 30, 60, and 90 days, which are marked auto-renew, and what each one is worth.
THE ENGINE ARMS, YOU FIRE
Proposals, never surprises
Accord watches for conditions worth acting on and turns each one into a moment. A moment is a proposal with a named side effect. It runs only when a person approves it.
Margin guard
A contract line priced below its catalog target raises a moment. Approving acknowledges it; nothing is repriced automatically.
Approve or dismiss
Every moment states what approving will execute. Dismiss skips it. Either way the decision is recorded.
Append-only history
The client timeline, price-adjustment ledger, and cost snapshots are append-only, so you can see what changed and when.
No auto-send
Advisories and client emails are drafted for review and sent only after approval. There is no automatic send and no automatic reprice.
WITH COMMAND
Linked to Command, kept apart from it
Accord and Command share one client identity, so what happens on the endpoints can inform billing. The financial data stays in Accord, behind its own sign-in.
One client, both products
Each Accord account maps to a Command tenant. Matching is done once, on the Command matching screen.
Procurement review
Orders captured in Command land in a billing review queue in Accord. Nothing bills until it is approved there.
Endpoint signals
Metrics Command reports from the endpoints feed the owner dashboard, so the count you bill can be checked against the count you manage.
Separate sign-in, separate data
Owners and managers sign in to Accord. Technicians work in Command. Financial records never enter the service desk.
THE PRODUCT
What each screen does
Real Accord screens, captured in light mode with every client, figure, and date replaced by sample data.
Reconciliation, one client at a time
For one client and one month, every product line shows what Microsoft has assigned, what Pax8 or Sherweb billed, what the contract in Accord says, and what QuickBooks invoiced. Mismatches are marked, and products with no QuickBooks item are routed to the product map.
Accord screenshot with sample data. Names and figures are fictional.
Client book
Every client with its stage, MRR, open A/R, margin against the catalog target, and how many proposals are waiting on it. Clients below target margin are called out.
Accord screenshot with sample data. Names and figures are fictional.
Invoices from QuickBooks
What clients owe, straight from QuickBooks: the outstanding total, what is more than 30 days late, and the last billing run, how long each amount has been owed, and who to chase first, with a reminder button for each client. Invoices that match no client are flagged.
Accord screenshot with sample data. Names and figures are fictional.
Moments: the approval inbox
The detector engine proposes; a person decides. A contract line priced below its catalog target becomes a moment with an Approve and a Dismiss button, and the proposal says exactly what approving will do.
Accord screenshot with sample data. Names and figures are fictional.
Procurement review from Command
Orders captured in Command land in a billing review queue. Nothing bills until it is approved here.
Accord screenshot with sample data. Names and figures are fictional.
ONE FAMILY
Where Accord fits with Command
Service Desk (PSA)
Ticketing, todos, a shared calendar, and a knowledge base. The service-delivery half; Accord is the billing half.
Integrations
What Command connects to today, including the QuickBooks link that shows clients their invoices.
Pricing
One price per endpoint for Command. Accord is included for Command founding partners.
Every Vigil Glass product
Command for technicians, Accord for owners, and what is still in development.
INCLUDED FOR FOUNDING PARTNERS
Founding partners get Accord at no extra charge
MSPs accepted as Command founding partners get Accord alongside the free 30-day pilot and the founding rate. Pricing after launch will be published before anything changes.
FAQ
Accord: common questions
Is Accord part of Command?
No. Accord is a separate Vigil Glass product with its own sign-in, built for owners and managers. It links to Command for client identity, procurement orders, and endpoint signals, but financial data never enters the service desk.
What does Accord connect to?
Pax8 and Sherweb for distributor costs and subscriptions, QuickBooks Online for invoices and payment status, Microsoft for licence assignment, and Command for client matching, procurement, and endpoint signals.
Does Accord move money or store card details?
No. QuickBooks is the book of record for payments, and QuickBooks Payments handles cards. Accord never marks an invoice paid on its own and never touches card data.
Is Accord available today?
Yes, in limited release together with Command: MSPs accepted as Command founding partners get both. It already runs the billing and finance of a working MSP. Apply to become a founding partner and choose Accord as an area of interest.
What does Accord cost?
Command founding partners get Accord at no extra charge. Pricing after launch will be published before anything changes.
Do I need a PSA to use Accord?
No. Accord is built for MSPs that invoice from QuickBooks Online. Service delivery lives in Command; billing, reconciliation, and the owner view live in Accord.
See Accord with your own numbers
Become a Command founding partner and pick Accord as an area of interest, or book a demo for a guided walk through the owner view and the reconciliation screen.